Back in August, T-Mobile unveiled its latest Un-carrier feature called Team of Experts, designed to fix a broken-down customer service system. So the carrier promised that there would be no more annoying muzak, automated menus and robots. Instead, customer service issues would be dealt with by a team of local experts trained to treat T-Mobile customers like "rock stars."

This morning, T-Mobile released an update stating that since it launched "Team of Experts," customer satisfaction scores have set all-time record highs. So the carrier has decided to show other companies ...


원문출처 : https://www.phonearena.com/news/Team-of-Experts-helps-T-Mobiles-customer-satisfaction-rating-hit-all-time-high_id110142